Transcription Services

Do you require Speaker names rather than straight identification? Do you require timestamps at a set duration, such as every minute? Do you require your transcript to include a specific format, or the redaction of certain types of information? Are you looking to have your audio transcribed for machine learning?

TranscribeMe has a professional services team that can help you with your custom requirements. Please contact us with your project details and we will be in touch with you shortly!

Our First Draft service passes through the initial transcription step, where a team of transcriptionists work on your content in-tandem. This can be returned to you as raw text. We also offer timestamps and speaker IDs with First Draft without the additional layer of editing for punctuation and consistency throughout the transcript, that comes with our Standard service.

First Draft transcripts remove “umms”, “ahhs”, “likes”, “you knows”, and other filler words in addition to stuttering. We do not correct grammatically incorrect language – we transcribe the audio exactly as it is.

First Draft transcripts are completed in 1 business day, or 2-3 business days if you select timestamps and speaker IDs.

Our First Draft service comes with an expected ~98% accuracy, but it is not guaranteed and will vary based on audio quality.

Instructions on ordering our First Draft Service can be found here and you can learn more about the product and connect with our Sales Team here .

Check out samples of our First Draft transcripts, compared to Standard and Verbatim here .

Our Standard and Verbatim service tiers come with an accuracy guarantee of 99% for all audible words in a high quality audio. We monitor the Word Error Rate (WER), which is what our accuracy guarantee is based on. Out of the total number of words, less than 1% of them will be inaccurate.

If a customer is not satisfied with their transcript and has not made modifications to their transcript, we will review the file for the Word Error Rate – and if it doesn’t meet our standards, we will happily redo the file.

Turnaround times depend on the Transcription Type ordered.

Machine Express: Transcripts are completed in about 3x the duration of your audio file. So a 10 minute file will take about 30 minutes to transcribe.

First Draft: Transcripts without timestamps and speaker IDs are usually completed in 1 business day regardless of turnaround selected, or 2-3 business days if you include timestamps and speaker IDs.

Standard: 1-3 Days

Verbatim: 2-5 Days

Files spanning 90-120 minutes will take an additional business day, and any additional minutes past that, in 60-minute increments, will need an additional business day. For instance, if you have a file that is 240 minutes, this would take an additional 3 business days.

We offer a rush turnaround service in 1 business day (PST), for high quality audio files that are 70 minutes or less. If you submit low quality audio our turnaround times may be extended. Feel free to contact us if you need rush delivery for files over 70 minutes or have low quality audio.

Standard transcripts go through both an initial layer of transcription, and then to our Quality Assurance Team to output our guaranteed 99%+ accuracy. These transcripts remove “umms”, “ahhs”, “likes”, “you knows”, and other filler words in addition to stuttering. Please note that with our Standard service, we do not correct grammatically incorrect language – we transcribe the audio exactly as it is.

Verbatim transcripts  go directly to our specially trained Quality Assurance (QA) team to deliver on our 99%+ accuracy guarantee. We capture speech exactly how it sounds. This includes all filler words, stuttering, and speech errors.

First Draft transcripts pass through our initial transcription step, where a team of transcriptionists work on your content in-tandem. Your transcript does not pass through a final editing step like our Standard and Verbatim services. We remove “umms”, “ahhs”, “likes”, “you knows”, and other filler words in addition to stuttering. We do not correct grammatically incorrect language – we transcribe the audio exactly as it is.

Absolutely! Single speaker transcripts have line breaks when there is a change in thought or topic. Multi-speaker transcripts have a line break each time the speaker changes. If you select to add timestamps and speaker IDs this will be placed at the beginning of the line break, with speakers marked as S1, S2, etc..

We also offer a beta version of Automated Timestamps. This applies a timestamp at each speaker change, or at each thought change (for long monologues or single speaker files) without applying a speaker ID. It is available for English, Spanish, and French. Timestamp accuracy is dependent upon audio quality and is not guaranteed.

If you do not wish to have timestamps and speaker IDs, select the option ‘Not Included’ and you will only have the paragraph breaks.

You will receive an email notification when your transcript is completed, and can download a copy in your Customer Portal Account. If you would like that transcript attached to this email, please follow these instructions.

• Evernote Users: A Word Document version of the transcript will be available in your TranscribeMe folder upon completion.
• App Users: Transcription text can be viewed in the app by clicking on the filename in your list of recordings.

Transcripts are available for secure download in Word, PDF, and HTML, format in your Customer Portal Account.

You can also select an NVivo formatted transcript at checkout. You will have both Mac and PC formats of this transcript available.

This answer depends on the service selected, the length of your audio, and the options that you choose at checkout. Click ‘Get Started’, fill out the selections and we’ll be able to provide a finalized price.

Our standard payment method is by credit card. We accept Visa, Mastercard, American Express, and Discover Card.

If you have bulk transcription requirements and your company, school or organization requires payment by invoice, please contact us to get set up!

Yes. Please visit our API page to learn more. We have successfully integrated with a number of companies including IPSOS, and Medallia. With a well-documented and robust API, we are always looking to form complimentary partnerships.

We accept most digital audio formats. These include: wav, mp3, mp4, ogg, aiff, aif, m4a, mov, wma, avi, flv, 3gp, 3gpp, 3ga, amr, caf, m4v, mxf. As a rule of thumb, if you can play a media file on your computer, we should be able to transcribe it.

Advanced users, please note that if your file format is not explicitly supported by the TranscribeMe Portal, you can rename the file extension to .mp3 and try to upload to the Customer Portal Account again. TranscribeMe continues to add supported file formats over time and we will do our best to process your file.