- Information Collection, Use and Sharing:
What personal and non-personal information is collected from you through the website, how it is used and with whom it may be shared.
- Cookies and Your Control Over Them
- Your Control Over Your Data:
What choices are available to you regarding the use of your data.
- Your Access to Your Data:
How you may access your data.
- Securing Your Data:
What security measures are in place to prevent the misuse of your information.
- Contacting Us:
How you can contact us regarding any inaccuracies in the information.
1. INFORMATION COLLECTION, USE, AND SHARING
TranscribeMe Inc. is the sole owner of the information collected on this site. When you request information or content from TranscribeMe and supply information or content that personally identifies you or allows us to contact you, you agree to share that information with TranscribeMe, its agents, contractors, consultants, representatives, and affiliates. We only collect or have access to information that you voluntarily give us via our online portal, marketing site, mobile app or related tools. We will not sell or rent this information to anyone.
TranscribeMe, Inc. requests information from you on our online portal, mobile app, marketing site or related tools. To order transcription services, you must provide contact information (i.e. name and email) and financial information (i.e. credit card number). This information is used for billing purposes, to process your transcription orders, to provide you Services and to improve our Services. If we have trouble processing an order, we’ll use this information to contact you.
TranscribeMe, Inc. may use your personal information to respond to you regarding your order. We will not share your information with any third party outside of our organization or with any other users of our services except as otherwise expressly permitted herein. All associates and trusted parties of TranscribeMe, Inc. who assist in operating our business and services have signed Non-Disclosure Agreements (NDAs) to keep all transcription data confidential.
Some other instances where we may also release your information would be when we have to comply with the law, enforce our website/business policies, or protect our or others rights, property, or safety. Also, when the information is pursuant to court orders or law enforcement request (i.e. search warrant, subpoena, court order, discovery request). Otherwise, personally identifiable visitor information will not be provided to other parties for marketing, advertising, or other uses. Additionally, we will never disclose any personally identifiable or financial information related to payment activities.
2. COOKIES AND YOUR CONTROL OVER THEM
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services that are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to remember who you are and your preferences within our websites, applications or services, including those that will stay on your computer or device after you close your browser or leave your session in the application or service).
We use the following different types of cookies:
Strictly necessary cookies
These are needed for our websites, applications or services to function properly. For example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping cart.
Performance cookies and analytics technologies
These collect information about how users navigate our websites, applications and services, for instance which functionality visitors use most often. They don’t collect information that identifies a visitor or user. We only use these cookies to improve how our website, applications and services work, so all information collected is anonymous.
These allow our websites, applications and services to remember choices you make (such as your username, language or country) and provide enhanced, more personal features. They can also be used to remember changes you have made to services and other parts of web pages that you can customize. The information these collect may be anonymized and they cannot track your browsing activity on other websites.
IP Address and traffic data
We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, and device information. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.
How to disable cookies
You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. You can find more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies at the www.allaboutcookies.org website.
3. YOUR CONTROL OVER YOUR DATA
You may choose to use our website without entering any personally identifiable information, but many of the services will not be available.
If you would like to have your information completely deleted from our system, you may delete your account along with all audio and transcriptions via our online portal. Go to “My Profile” and click the “Delete” button underneath “Delete Account”. If you transfer and store files using our SFTP, you will also have access to download or delete your files there.
In certain instances all or a portion of your data may be deleted automatically. For audio, text or other information subject to HIPAA requirements, it is TranscribeMe’s policy to delete data within 30 days after project completion. If you wish to have your data deleted more frequently you can contact TranscribeMe via the methods described in item 6 below.
4. YOUR ACCESS TO YOUR DATA
You can do the following at any time on our online portal:
– See what personal data we have about you, if any.
– Change or delete any personal data we have about you
– Delete your audio files
– Delete your transcription output
5. SECURING YOUR DATA
In addition to security information transmitted online, we also protect your information offline. Only associates who need access to personally identifiable information are granted it. Our servers and databases that process and store personally identifiable information are kept in a secured environment.
6. CONTACTING US