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3 Ways Support Managers Are Better with Speech Recognition

Efficient call center managers and support teams are always looking for new ways to make communications simpler in practice, as well as more meaningful. With the volume of customer inquiries, especially for enterprise companies, it’s critical to evaluate new technologies to make support as effective as it can be — both for customers and the company itself. Integrating TranscribeMe’s Speech…

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Automated Speech Recognition: The Power of the Voice of Your Customer

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There has always been a need for humans to be understood by technology. Even more fundamental than the desire for AI machines, however, is the goal to use the interaction between humans and computers through access to knowledge to result in a prosperous learning experience for both. What is Automated Speech Recognition? At it’s most basic level, ASR is powerful…

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