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H&R Block + TranscribeMe Case Study

Measuring and improving customer experience, one call at a time. H&R Block has offered tax preparation and banking services to people everywhere around the world since 1955. With an employee force of 80,000 highly trained, certified tax and client service professionals, they serve taxpayers and provide strategic financial solutions from San Francisco to Sydney.  H&R Block’s Challenge H&R Block places a…

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