Enhancing call center efficiency and productivity can often seem like a daunting task for managers. With just a few smaller-scale changes, however, you can greatly impact your long-term performance and boost up your team’s esteem. Using advanced speech to text solutions, it’s possible to develop a streamlined and scalable system for delivering incredible customer service. You can also maintain an…
We built the TranscribeMe app for Android and iPhone with our customers’ specific needs in mind. The app makes it easy to record and convert audio into perfectly transcribed text anywhere and allows you to complete the entire ordering process in-app as well. While it stores your audio recordings that have been sent in to be transcribed, we’ve also made…
While speech to text has been around since the 1950s, it’s taken a long and winding path to reach the levels of accuracy it boasts today. The technology is now incorporated into almost every smart device, mainly through automatic speech recognition (ASR) employed in the voice command feature. The real value speech to text offers us is the transformation of…
A mere handful of years back, you would’ve thought that typing and exchanging emails or text messages was as hi-tech as life could get, but voice technology has made its grand come-back as the latest technological game-changer. We should have seen this coming with the likes of Siri, Alexa, and WhatsApp audio notes. But how did we get here? Simply…
Currently, we only transcribe the full duration of files that are submitted to TranscribeMe. However, if you want to trim audio or video to only have a certain portion of your complete file transcribed, we recommend using tools like Audacity (for audio) and Quicktime (for video) to trim your recordings first. Audacity is a free, trusted software for recording and editing audio….
In the recent years, speech and voice recognition technology has evolved into a powerful, dynamic and insightful tool for expanding businesses. Just a few years ago companies and organizations struggled to find methods of understanding key customers and how people perceived their product or service offerings; the flame of competition fueling their drive to learn more. Today, any organization can…
Descriptive metadata that helps you to discover, identify and describe your customers is necessary to building a successful business. When collected efficiently and accurately, this customer metadata can help you to analyze your current customer base, truly understand their feelings about your product or service, and help gauge the effectiveness of your overall message. Why Look at Customer Metadata? Capturing…
Large businesses and commercial enterprise companies worldwide can benefit largely from speech recognition technologies. In the past several years, both the quality and accuracy of voice technology has become more widely adopted as forward-thinking companies, and their call centers, see its value in helping drive intelligent business decisions. TranscribeMe provides industry-leading Enterprise Speech Recognition (ESR) and data mining technology solutions….
Efficient call center managers and support teams are always looking for new ways to make communications simpler in practice, as well as more meaningful. With the volume of customer inquiries, especially for enterprise companies, it’s critical to evaluate new technologies to make support as effective as it can be — both for customers and the company itself. Integrating TranscribeMe’s Speech…
The beauty of technology today is that anyone with a smartphone can perform a lot of actions, and get a lot done, using just a few key applications. iPhone Voice Memos is one of those core apps that people around the world use every day to help get things done, remember key details, and a whole lot more. Today, people…
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