Enhancing call center efficiency and productivity can often seem like a daunting task for managers. With just a few smaller-scale changes, however, you can greatly impact your long-term performance and boost up your team’s esteem. Using advanced speech to text solutions, it’s possible to develop a streamlined and scalable system for delivering incredible customer service. You can also maintain an…
All too often, the terms Artificial Intelligence (AI) and Machine Learning (ML) are used interchangeably. This improper use of the terminology can contribute to a significant amount of confusion around an already complex field of computer science. As such, there is a greater risk of propagating mistruths about what either terms refer to; particularly when they are being explained to…
In the recent years, speech and voice recognition technology has evolved into a powerful, dynamic and insightful tool for expanding businesses. Just a few years ago companies and organizations struggled to find methods of understanding key customers and how people perceived their product or service offerings; the flame of competition fueling their drive to learn more. Today, any organization can…
Large businesses and commercial enterprise companies worldwide can benefit largely from speech recognition technologies. In the past several years, both the quality and accuracy of voice technology has become more widely adopted as forward-thinking companies, and their call centers, see its value in helping drive intelligent business decisions. TranscribeMe provides industry-leading Enterprise Speech Recognition (ESR) and data mining technology solutions….
Measuring and improving customer experience, one call at a time. H&R Block has offered tax preparation and banking services to people everywhere around the world since 1955. With an employee force of 80,000 highly trained, certified tax and client service professionals, they serve taxpayers and provide strategic financial solutions from San Francisco to Sydney. H&R Block’s Challenge H&R Block places a…
Efficient call center managers and support teams are always looking for new ways to make communications simpler in practice, as well as more meaningful. With the volume of customer inquiries, especially for enterprise companies, it’s critical to evaluate new technologies to make support as effective as it can be — both for customers and the company itself. Integrating TranscribeMe’s Speech…
Simplifying consultant calls through accurate interview transcription Ernst & Young (EY) are the largest global business management consultant group in business today, supporting entrepreneurs, startups, SMBs and enterprise ventures alike. With a goal to make the working world as great as it can be through collaboration, strategic growth, and creative financial nurturing, EY are truly committed their clients and mission. Ernst…
How would your professional life change if you never missed an important detail or key phrase again? Our CEO, Alexei Dunayev, recently sat down with the team at Propel(x) to talk about how TranscribeMe‘s powerful speech technology is helping to move the transcription world forward. Check out highlights from the interview below, and read the rest on the Propel(x) blog….
Large companies and enterprise businesses everywhere can benefit from the power of fast, secure, accurate transcription and speech recognition services. By transforming any of your audio from meetings, podcasts, interviews, presentations and more into text, it becomes much more searchable, helpful and profitable for your business overall. We provide industry-leading transcription solutions, as well as speech recognition technology, for enterprise…
Speech recognition technology is proving itself to be a notably helpful means of improving business operations for sales and marketing, and is quickly becoming established in many different applications. Whether your needs are to streamline internal functions, better understand customer sentiment, deep-dive into optimized messaging, or anywhere in between, advanced speech technology is swiftly becoming a go-to platform for many…
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