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Latest news, releases and tips from transcription industry leaders

call center speech to text

Make Your Call Center More Efficient with Powerful Speech to Text

call center speech to text

Enhancing call center efficiency and productivity can often seem like a daunting task for managers. With just a few smaller-scale changes, however, you can greatly impact your long-term performance and boost up your team’s esteem. Using advanced speech to text solutions, it’s possible to develop a streamlined and scalable system for delivering incredible customer service. You can also maintain an…

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How to Save Money Using Customer Service Speech Recognition

“This call is being recorded for training and quality purposes” is a phrase we’ve famously all heard before. Our calls are recorded by every customer service agent, the information is held in memory and eventually listened back to and analyzed for exactly what we heard in the message: training and quality purposes. Although very useful for listening, when trying to…

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5 Sure-Fire Ways to Improve Contact Center Efficiency

The efficiency and productivity of any company’s contact center is paramount to its overall success; the agents and processes acting as fundamental pieces of a customers’ experience that lead to a positive return on investment. By establishing a streamlined way to deliver amazing, scalable customer service and experiences, along with gathering key information, it becomes much more possible to improve…

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Making a Difference with Outstanding Customer Service

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A strong company requires an excellent, valuable product, and outstanding customer service. TranscribeMe’s customer-focused mission is that our support “provides excellent experiences for our clients and monitors business development to ensure customer success,” and we firmly believe in every word of it. Great Agents Make for a Great Experience We are always here for friendly, helpful advice backed up with clear, step-by-step…

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