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speech recognition call center

Why Speech Recognition is the Key to Incredible Call Center Performance

speech recognition call center

Speech is our most efficient and personal form of communication. Hence, call center data holds a wealth of information, and the key to unlocking this is through using speech recognition technology. Today, speech recognition has come a long way. It has so many everyday applications that it is almost impossible to avoid this increasingly prevalent technology. Due to its widespread…

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5 Sure-Fire Ways to Improve Contact Center Efficiency

The efficiency and productivity of any company’s contact center is paramount to its overall success; the agents and processes acting as fundamental pieces of a customers’ experience that lead to a positive return on investment. By establishing a streamlined way to deliver amazing, scalable customer service and experiences, along with gathering key information, it becomes much more possible to improve…

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Voice Technology: What is Enterprise Speech Recognition?

In the ever-changing, ever-growing landscape of voice technology, more and more powerful uses are being uncovered. Today’s enterprise companies can benefit from specialized, robust speech recognition technology to vastly improve business performance and agent effectiveness. TranscribeMe is the industry leader in Enterprise Speech Recognition and data-mining technology solutions that deliver actionable insights. With incredibly accurate speech-to-text, intelligent keyword spotting and collection of…

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